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/FAQ
FAQ2019-10-29T14:18:59+00:00

Products and Purchasing Questions

Yes, custom handles and basic free deadbolt come with the door. You can change it, as you like.

Our in-stock doors don’t come with a screen. However, you can custom order the door with the screen. The screen is built at the same time as your hand-forged door, for a perfect fit.

We do manufacture matching sidelights as a custom order with your door.

Yes, we do offer made to order doors. If you like, you can place the order, and you will be asked to make a 50% deposit.

You can order a custom door for the same prize as our in-stock (standard sizes) doors.

We send you an invoice and ask a portion of 50% deposit on order. When the deposit has been made, CAD drawings are created to ensure the right design, size, and configuration, to meet your requirements.
Final payment will be collected prior to shipping the order.
The entire production process takes an estimated 12-15 weeks to complete.
All of our doors come with operable glass. It opens independently from the doors which allow for easy cleaning and ventilation
Our company does not offer installations. However, we can introduce you to an installation company whom we’ve worked with for a long time.

Yes, all our doors are pre-hung.

All our doors are rigorously tested to make sure that they can withstand the toughest weather conditions.

Unfortunately, we do not carry them in-stock as they are made for special orders only. We also do not service or ship outside Los Angeles.

Shipping and Other Questions

All our In-Stock items are ready for shipment within 24-48 hours after the payment is received.
Out of state deliveries take 7-12 business days.

The shipping company will always call you ahead of time to schedule a delivery.
The driver only delivers on your curbside lift-gate delivery. The customer will need at least 2 people to help with unloading.

We accept Mastercard, Visa, Amex, and Paypal.

Door Gate Depot warrants all Goods against manufacturing defects for 10 years on the iron door structure and mechanics, 5 years on the finish, excluding Glass, weather stripping, a door sweep.

Yes, we partnered with Affirm Financing.
At checkout, choose Pay with Affirm. Affirm prompts you to enter a few pieces of information:
Name, email, mobile phone number, date of birth, and the last four digits of your social security number.
You’ll get the decision in an instant.

It is attached to the frame.

Yes, with foam injection. All doors are insulated.

Yes, for special orders only.

Dark Bronze ( traditional designs), and Black ( modern designs).

The glass opens independently of the door for cleaning and ventilation.

Double Doors
Single Doors